Terms of purchase

Terms & Conditions

Last updated: 26 February 2026

Welcome to Northkayak. These Terms & Conditions apply to all purchases made through our website northkayak.com.

By placing an order, you agree to the terms outlined below.

Company Information

NorthKayak is operated by:

Långholmen Kajak AB (Northkayak)
SE559008978401
Email: info@northkayak.com

We reserve the right for typographical errors, price adjustments, and product inaccuracies.

Orders

Orders can be placed through our website.

Once an order is placed, you will receive an order confirmation via email. The order becomes binding once confirmed and payment has been successfully processed.

We reserve the right to cancel orders in cases of:

  • Incorrect pricing

  • Suspected fraud

  • Technical errors

  • Product unavailability

If this occurs, you will be notified and refunded in full.

Pricing

All prices displayed on the website are shown in EUR (or local EU currency depending on market) and include VAT in accordance with applicable EU regulations.

Shipping costs and any additional fees are clearly displayed at checkout before payment is completed.

Payment

Payment is processed securely at checkout via selected payment methods.

We accept:

  • Klarna

  • Qliro

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Ideal

Payments are processed immediately upon purchase unless otherwise stated.

If you choose a Klarna or payment option, certain personal data (such as contact details and order information) may be shared with Klarna to assess your eligibility and tailor payment methods. Klarna processes your personal data in accordance with its own privacy policy.

For more information, visit:
https://www.klarna.com

Warranty

We provide:

  • 2-year warranty on new plastic kayaks

  • 1-year warranty on used kayaks and accessories

The warranty period starts from the original purchase date.

The original proof of purchase must be presented for the warranty to apply.

The warranty:

  • Applies only to the original purchaser

  • Is non-transferable

  • Must be claimed within a reasonable time (maximum 2 months after the defect was discovered)

The warranty does not cover:

  • Normal wear and tear

  • Scratches or cosmetic damage

  • Damage caused by impact or accidents

  • Improper storage or incorrect installation

  • Misuse or use outside intended purpose

  • Incorrect cleaning methods

  • Transport damage

This warranty does not affect your statutory consumer rights under EU law.

Right of Withdrawal & Returns

Information about your right of withdrawal and returns can be found in our Return & Refund Policy.

Personal Data

To process your order, we must handle certain personal data.

All processing is conducted in accordance with applicable data protection legislation (GDPR).

For more information, please refer to our Privacy Policy.

Delivery

Information about shipping methods, delivery times, and related conditions can be found in our Shipping Policy.

Claims & Complaints

Information about how to submit a complaint or claim can be found in our Complaints Policy.

You always have the right to submit a complaint to your local consumer authority.

Intellectual Property

All content on this website, including text, images, graphics, and branding, is the property of Långholmen Kajak AB or its partners and may not be copied, reproduced, or distributed without written permission.

Governing Law

These Terms & Conditions are governed by applicable EU consumer protection legislation and the laws of the country where Långholmen Kajak AB is registered.

Disputes may be submitted to the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/